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Frequently Asked Questions

No, we have two ways to place an order:

1) Account login. If you have already registered an account, you can log in directly; if you have not registered, you need to provide your name, email address, and set a password to complete the registration. You can check your order by login your account anytime, anywhere.

2) Guest mode. You can place an order directly without login, which is convenient and fast.

You can choose any method to place an order on the check out interface.

We support paying with Paypal & Credit Card.

When you place an order with Paypal& Credit Card, you will be redirected to the payment page, where you can confirm your payment by login with your PayPal username and password.

Payment is traceable. You can trace the status of your payment using your PayPal account.

Please note that does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

We will use USPS, UPS, DHL, FedEx or other shipping methods to transport our orders.

It usually takes 3-15 business days for shipping. It is determined by your delivery address and the timeliness of the logistics company, and is not under our control.

Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing.

Invalid addresses, wrong zip code, customs clearance procedures or other similar reasons, may increase the estimated shipping time. Because we need to confirm with you and get your reply, thanks for your patience.

Once the goods are unpacked, we do not accept returns without quality problems.

If the product has quality problems, please contact our customer service [email protected] within 15 days after delivered.

For details, please refer to our return and refund policy.

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