We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund.
We cannot cancel the order if the product is already shipped out.
We’ll accept return requests for products that are unopened, and with the original packaging, including the same original box that you received. Customers have the right to apply for return within 15 days after delivered. By filling out the return form or directly contacting customer service email [email protected].
Once the goods are unpacked, we do not accept returns without quality problems.
Return and exchange fees
If you request a return & refund, we will charge you a 20% service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.
Free shipping orders will be deducted the original shipping fee upon the refund. The return shipping fee needs to be paid by yourself.
Support for Free Returns:
1) Arrived damaged
Although rare, If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
2) Missing part
Although rare, If your product parts detective or missing, we can send the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.
3) Doesn't work or defective
Although rare, When you received the product that does not work, you can ask our customer service about the problem, we will give you the related technical reply; if it does still not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
4) Wrong item sent
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is substantially different than the one you ordered from us, please contact customer service as soon as possible by emailing us at [email protected], but in any event, no later than 7 business days after receipt of your order. If you contact us within this time frame, we will make arrangements to ship the correct model at no additional cost to you or provide you with a full refund (at your option).
Not Support the Free Return:
If you wait for the product for a long time and don't want it, we apologize for the situation that occurred. Due to our products are heavy ones, the processing delivery time is more than the light package. We can make some compensation for you, such as reward you the coupon code or a few partial refunds.
Logistics lost orders. We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not process refund until there is any solution received from the express company. We can re-send a product to you if you want.
If you have already received the item but changed your mind and don't want it anymore.
The product packaging was damaged due to the transportation of the logistics company.
Parts and accessories are missing and returned without original packaging.
Products showing any signs of use or wear.
Send products to the wrong return address (including “return to sender”, please confirm the return address with us before returning. The return address is different from the shipping address.).
Choose the return method for cash on delivery.
Regarding cancellation, after the package is shipped out or the package is rejected, the return shipping fee needs to be paid by customers.
Note: Please contact our customer service [email protected] to get the return address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund between 3-6 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 72 hours.
If you haven't received the refund or the incorrect amount. Please follow the steps below:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.
If you've checked the above and still need help, please contact us at [email protected]skinbeautyou.com.